Product Hacked: Why Shipments, Revenue and Customer Trust Can Collapse Before the Root Cause Is Known [GeXPs26-0821EN]
Your connected product has been hacked in Europe. A distributor pauses new shipments. Customers demand answers. Your security team is still investigating, while legal, product, support and sales teams disagree about who owns the notification. The most expensive question may not be how the breach happened. It may be: when did your company become aware? From September 11, 2026, the EU Cyber Resilience Act’s reporting obligations apply to manufacturers of in-scope products with digital elements. An actively exploited vulnerability or a severe security incident can trigger an early warning within 24 hours and a fuller notification within 72 hours. This is not simply another cybersecurity checklist. It changes the operating model for global manufacturers, software vendors and connected-product companies selling into the EU. The global-company gap Security may sit in California, engineering in Korea, customer support in India and the EU importer in G...